Telus International Inc and Singapore Computer Systems Ltd. Form Strategic Partnership to Invest in Ambergris Solutions
A new joint venture company will be set up to invest in Ambergris Solutions, a leading call center in the Philippines.
(PRWEB) February 5, 2005
Telus International Inc. (TI) and Singapore Computer Systems (SCS) will set up a joint venture company, TISCS Pte. Ltd. (TISCS), to invest in a 70% interest in Ambergris Solutions Incorporated, which has a 100%-owned subsidiary, Ambergris Solutions Philippines Inc. (Ambergris). This investment will strengthen SCSÂ ability to deploy business process outsourcing (BPO) services.
The deal values Ambergris, which operates three Philippine call centers, containing 1,800 production seats, at US$43.5 million. Ambergris specializes in providing inbound customer care and sales solutions to US Fortune 500 companies in the utilities, IT, travel and hospitality and financial services industries.
Ambergris, which boasts more than 2,500 Manila-based employees, has a strategic relationship with Harte-Hanks (NYSE:HHS) to provide a range of high-quality contact center solutions servicing international markets. This relationship has been in place since the founding of Ambergris in 2002, and has included the joint development of systems and processes as well as combined training programs.
ÂIt has been challenging for many operators in this market to provide the right level of resources to support quality services,Â said Mr. Tann Tueller, Harte-HanksÂ corporate officer and vice president. ÂWe believe that in combination with Ambergris, we have developed a winning solution, and we are delighted that reputable partners like TI and SCS are taking an interest in Ambergris to support future opportunities.Â
Ambergris, which expects to add over 1,000 new production seats and close to 2,000 new jobs over the course of 2005, intends to work closely with its new partners to open new markets in the Philippines and offer additional services, particularly non-voice back office services.
ÂWe are delighted to welcome Telus and SCS to the Ambergris family,Â said Javier Infante, co-founder and CEO of Ambergris. ÂThe partnership with Telus and SCS will allow us to take Ambergris to a new level, as we leverage our new shareholdersÂ marketing muscle and financial strength, while we continue to build on existing partnerships, like our strategic alliance with Harte-Hanks.Â
ÂThe combination of TISCSÂ investment with AmbergrisÂ track record of operational success and local market expertise will underpin AmbergrisÂ push into new markets,Â said Pek Yew Chai, president and CEO of SCS.
About Ambergris Solutions Philippines, Inc.
Ambergris is a leading call centre in the Philippines, providing inbound customer care solutions and inbound sales solutions to the utilities, IT, travel and hospitality and financial services industries.
Ambergris multi-channel CRM solutions are delivered over voice, e-mail, fax and the World Wide Web. Its customer care services include order tracking, account maintenance, service dispatch, customer relations, up-sell and cross-sell, as well as a full range of technical support services, from installation support to trouble shooting and usage support.
As a specialist in providing outsourced customer care solutions, Ambergris has invested substantially in seat capacity, broadband infrastructure, training processes and facilities. With scalable network resources and a ready source of trained agents, Ambergris is able to rapidly launch new programmes or scale existing programmes.
It boasts a base of well-known blue-chip clients in the technology, telecommunications and utility sectors.
About Telus International
Telus International is a fully-owned subsidiary of Telus Communications Inc, CanadaÂs second-largest telecommunication company. Telus International is focused on developing cost effective delivery options in the Asia-Pacific region. Telus provides technology infrastructure management services, contact centre services, data and IP solutions, application management services and business process outsourcing services.
About Singapore Computer Systems Limited
SCS is a leading information and communications technology service provider in the Asia-Pacific region. As a turnkey service provider, SCS offers a full suite of solutions and services in these key business areas - IT Infrastructure, IT Business Solutions, and IT Outsourcing & Business Process Outsourcing - designed to create value and support its customersÂ business growth.
As a strategic partner to its customers, SCSÂ IT services are designed to maximize performance through the innovation and application of technology solutions. These include: IT and Business Consultancy, Systems Integration, Integrated Infrastructure Solutions, Managed Infrastructure Services, IT Outsourcing, Business Process Outsourcing and R&D/Product Development. As vertical specialists, the Group is able to deliver domain solutions for e-Government, Financial Services, Healthcare and Manufacturing, Logistics & Distribution. SCS is also a leading open source, Linux and grid computing solutions provider in the region.
Incorporated in 1980 and listed on the Main Board of The Singapore Exchange in 1991, SCS has operations in the Asia-Pacific region spanning Singapore, Brunei, China, Hong Kong, Malaysia, India, Indonesia, Philippines and Thailand.
For more information, please contact:
Ms Mirelle Reyes
Tel: 63 (2) 638-9440
Fax: 63 (2) 638-9445
Email: Mirelle. Reyes@AmbergrisSolutions. com
31/F Discovery Centre
25 ADB Avenue
Pasig City 1600