Monday, January 9, 2006

British Airways Announces New Cancun Route

British Airways Announces New Cancun Route

British Airways will start flying to Cancun, Mexico's most important tourist destination, in November 2010, offering customers great deals on holidays.

Crawley, West Sussex (PRWEB) June 19, 2010

British Airways has announced that it is to start flights to Cancun, Mexico's most important tourist destination with two direct flights a week from London Gatwick from November 2010.

Flights to Cancun (http://www. britishairways. com/travel/flights-to-cancun/public/en_gb (http://www. britishairways. com/travel/flights-to-cancun/public/en_gb)), Mexico (http://www. britishairways. com/travel/mexico-city/public/en_gb (http://www. britishairways. com/travel/mexico-city/public/en_gb)), will depart every Wednesday and Saturday in London Gatwick at 12.45pm, arriving at 5.45pm local time and will return the same day at 7.15pm, arriving at 10.15am the following day.

A Boeing 777 will serve the route, offering a choice of three cabins, including BA's Club World business class with fully flat beds.

Richard Tams, head of UK & Ireland sales and marketing, said: "We're delighted to be the only UK scheduled airline offering direct flights to Cancun. It is the perfect addition to our Gatwick longhaul premium leisure network. As well as offering upmarket internationally recognised luxury hotels, unspoilt beaches and award winning golf courses and spas, it is also the gateway to the Yucatan Peninsula with its Mayan ruins and ancient history."

To celebrate the arrival of the new flights to Mexico (http://www. britishairways. com/travel/flights-to-mexico-city/public/en_gb (http://www. britishairways. com/travel/flights-to-mexico-city/public/en_gb)), British Airways is offering holidays in Cancun (http://www. britishairways. com/travel/holidays-in-cancun/public/en_gb (http://www. britishairways. com/travel/holidays-in-cancun/public/en_gb)) to suit all tastes and budgets with the launch of the new leisure route. Customers can experience unlimited luxury at the 4.5 star Dreams Puerto Aventuras Resort and Spa, serenely placed in a secluded, picture perfect beach. Or, just five minutes from the ancient Mayan City of Tulum, located on one of the most unique sugary white sandy beaches is the 5 star Dreams Tulum Resort and Spa. The comfortable oceanfront 3 star Holiday Inn Cancun Arenas, five minutes from downtown Cancun, is the ideal resort for couples and families.

British Airways previously flew to Cancun between April 1998 and April 2002.

British Airways operates to 42 domestic, European and longhaul destinations from Gatwick including the Caribbean and Florida. The airline carries more than three million customers a year through the airport. BA regularly outperforms all other Gatwick carriers to turn in punctuality levels of more than 90 per cent.

Flights and holidays to Cancun are on sale now.

About British Airways:
British Airways plc offers a wide range of worldwide destinations - including holidays, hotels, flights, car rental and experiences. Customers can save time and money with ba. com when booking ATOL protected holiday packages, ATOL number is 5985. Passengers are offered added peace of mind to their holiday plans and the security of travelling with British Airways. British Airways plc constantly seeks to exceed customers' expectations, both in terms of the value for money and quality of the service provided.

For further British Airways / British Airways Holidays Ltd media information please contact:
Katja Cooper
Astral Towers
Betts Way
London Road
RH10 9XA
01293 722513
Www. ba. com


More Th>N Launches New Personalised Call Centre Service

More Th>N Launches New Personalised Call Centre Service

Insurer tackles nation’s irritation with call centre industry. MORE TH>N is the first insurer to offer customers a Personal Customer Manager. Research reveals that one of people’s biggest irritations with call centres is being passed around to lots of different people(1). 72 per cent are very irritated at having to explain their situation again every time they speak to someone.

(PRWEB) January 20, 2007

MORE TH>N is the first insurer to offer customers their own Personal Customer Manager free of charge, so they have a specific contact at the company together with their email address and direct telephone number. MORE TH>N’s customers will not have to experience the common frustrations of being passed from person to person or having to explain themselves every time they call.

The new service, which launches on 20 January 2007, means that each MORE TH>N customer can have a contact who knows their personal history and background and who will ensure that any queries and requests are dealt with quickly and efficiently. It will be available to both existing and new customers, and contact with the PCM can be made either by email or by phone. If a customer emails their manager, MORE TH>N promises they will have a response within 24 hours.

MORE TH>N has already successfully piloted the service with 60,000 customers. Customers were able to contact their PCM at any time of the day, by phone, by voicemail or email. The results were that all emails were responded to within 24 hours2 and if the customer chose to leave a voicemail message, all voicemails were responded to within 24 hours. Within MORE TH>N, for each pilot customer, the PCM was completely responsible for managing the relationship between other departments at the company and ensured follow-up calls to the customer were made.

The feedback from the pilot was overwhelmingly positive. Ella Richmond, 22, from Nottingham and who participated in the pilot, said: "I work full time in a busy office and I recently moved house. When I came to changing my address, I spent hours stuck on the phone to call centres of many of my utility companies. With MORE TH>N's Personal Customer Manager service, I simply emailed my named contact at lunchtime and in an hour, he called me to say my address had been changed. I was really impressed with the speed and friendliness of the service, and also the fact that it wasn't intrusive to my working day. It was convenient and I had a named person to email rather than just a general company address."

Other customer feedback from the pilot included:

“To have 24 hours or less interaction with real, professional staff is an absolute godsend for those of us used to call centres…”

“You managed to resolve in ten minutes a query that has been outstanding for two months, as well as arranging insurance for my second car quickly and efficiently. Hurrah!”

“What a fantastic service offering. I am really impressed by this service innovation…”.

This launch follows research which reveals that when talking to call centres, almost two thirds of Brits (60 per cent) say their biggest irritation is being passed on to lots of different people and 72 per cent are very irritated at having to explain their situation again every time they speak to someone.

Mike Holliday-Williams, managing director at MORE TH>N, commented: “Although our current level of customer satisfaction is high, with 77 per cent rating our service as excellent or very good, we’re always looking for new ways to do more for our customers. This initiative is putting them at the heart of what we do by offering a truly personal service, so customers’ questions are dealt with quickly and efficiently. It’s clear that people get very annoyed being passed from pillar to post by call centres, with MORE TH>N they can be sure that this won’t happen to them.”

The study also revealed that half of those questioned believe that call centres just do not understand them and over a quarter of people believe that talking to call centres is the most frustrating thing in their day-to-day lives.

Mike Holliday-Williams continued: “One of the key benefits of this new service is that the customer has someone solely accountable for them, who will deal with their query and take ownership of it. It was extremely popular during our pilot and we’re thrilled to be rolling it out to all our customers.”

MORE TH>N has already written to all their existing customers to offer them the service, and it will also be available to all new customers from 20 January 2007. For further information, please visit www. morethan. com.

For further information:

Jon Sellors  

MORE TH>N PR Manager 

T: 020 7337 5405 

M: 07711 701 806

Rachael Shaw 

MORE TH>N PR Consultant

T: 020 7337 5728

M: 07717 420 065

Notes to Editors:

(1) Research carried out by YouGov between 20 – 21 December 2006 to a sample of 2,009 adults (1,736 people who use call centres at least once a year)

(2) 24 hour service = within working hours Monday to Friday.

MORE TH>N is the direct financial services arm of Royal & SunAlliance. It offers motor, home, pet, life and travel insurance by phone and via the internet. It also offers van, shop, office, business car, hotels, property, club and contractor insurance direct to small businesses.

In December 2006 MORE TH>N, together with its parent company Royal & SunAlliance, became the first insurer in the UK to be carbon neutral. The company has cut its carbon footprint by half since 2000 and has offset the remainder by purchasing voluntary carbon reductions through the CarbonNeutral Company.

For all of MORE TH>N’s press releases, visit www. royalsun. com/mediacentre (http://www. royalsun. com/mediacentre). Subscribe to MORE TH>N’s RSS news-feed to keep up to date with announcements by copying and pasting the following link into your news aggregator: http://www. royalsun. com/mediacentre/feed. xml (http://www. royalsun. com/mediacentre/feed. xml)

MORE TH>N is a registered trademark of the Royal & Sun Alliance Insurance Group plc and a trading style of Royal & Sun Alliance Insurance plc (No.93792). Registered in England & Wales at St. Mark’s Court, Chart Way, Horsham, RH12 1XL. Authorised and regulated by the Financial Services Authority.


New Website, Wine-dogs. com Tells Wine Lovers How to "Sniff Out" the Good Deals

New Website, Wine-dogs. com Tells Wine Lovers How to "Sniff Out" the Good Deals

Tired of the techno babble of the wine reporters, high prices and confusing descriptions of wine, Sifleet and Flynn decided there had to be a better way. So, they started a “wine club” and borrowed some ideas from their dogs.

Clinton, MA (PRWEB) December 6, 2005

What do dogs have to do with wine, you might wonder? The creators of wine-dogs. com, Jean Sifleet and Susanne Flynn, think that wine should be enjoyed with the unpretentious enthusiasm with which dogs enjoy life. Tired of the techno babble of the wine reporters, high prices and confusing descriptions of wine, Sifleet and Flynn decided there had to be a better way. So, they started a "wine club" and borrowed some ideas from their dogs.

Susanne Flynn, who is a management consultant with a specialty in designing learning programs, says "We provide information about wine in a way that people can easily understand. For example, "tails up" means the wine is a good value, "tails down" means the wine is over-priced, dry wines get a "bone symbol" and the "dog house" is for the wines that aren’t worth buying. So, there’s definitely an educational component in our approach, but that doesn’t get in the way of making it fun."

According to Jean Sifleet, who is a business attorney and consultant, "We want to provide information about lesser known vineyards and wines, so that consumers will try a variety of wines. With the easing of the restrictions on interstate shipments of wine, it is now possible to buy wines from all over the world. You don’t have to be limited by what’s in your local liquor store."

Wine-dogs. com also includes practical information about holding wine tastings and how to match food with the wine you’re serving. The emphasis is on fun and enjoyment. Over time, wine-dogs. com will add content by recruiting members who will report on their experiences with individual wines and with traveling to vineyards all over the world.

Check out wine-dogs. com. Free t-shirts to the first 10 new members of wine-dogs. com.


Jean Sifleet, (978)368-6104 or

Susanne Flynn, (978-365-2776)

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