Todd Cardin Adds VoIP to Website Call Center
Website Receptionist adds broadband phone service.
King Of Prussia, PA (PRWEB) July 4, 2006
Todd Cardin of Website Receptionist has made the switch to VoIP. The internet based call center is up and running using VoIP as a major tool in it's day to day operations. The move is a perfect fit for many of Cardin's web based customers. Voice Over Internet Protocol (VOIP) is a method for making telephone calls over the Internet by sending voice data in separate packets, just as e-mail is sent. Each packet is assigned a code for its destination, and the packets are then reassembled in the correct order at the receiving end. Recent technological improvements have made VOIP almost as seamless and smooth as a regular telephone call.
In February 2004 the Federal Communications Commission (FCC) ruled that VOIP, like e-mail and instant messaging, is free of government regulation as long as it involves communication from one computer to another. The FCC did not rule on whether VOIP software that sends voice data from a computer directly to a regular telephone should be regulated. Such services became available in the early part of the 21st century and are expected to become widely available. They require a broadband connection to the Internet but can reduce telephone charges significantly while also offering for free additional services such as call waiting, caller identification, voice mail, and the ability to call from your home telephone number wherever you travel.
Todd Cardin was one of the first people in the answering service industry to embrace web based businesses. Web based businesses are the fastest growing number of customers in the answering service industry. Instead of being afraid of the internet and email, Cardin embraced the technology and developed Website Receptionist to handle the unique needs of these evolutionary businesses.
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